Refund and Returns Policy

Effective Date: 18/04/2025

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1. Overview

At Ithrill LTD, we value customer satisfaction and stand behind the quality of our digital services. Due to the nature of our products (delivered electronically), physical returns are not applicable. However, we do offer refunds under specific conditions outlined below.

Refund requests are valid within 30 days of your purchase date and may be approved in cases such as:

• Technical issues preventing access or proper use of the product

• Delivery of incorrect digital files (e.g., receiving the wrong templates)

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2. Refund Process

To request a refund:

1. Contact us within 30 days at contact@ithrill.net

2. Provide your order number and a detailed explanation of the issue

3. Our team will assess your case and reply via email with a decision

If approved, your refund will be processed back to your original payment method within 5–10 business days.

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3. Late or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account

• Contact your bank or credit card provider — processing times may vary

• If you still need help, email us at contact@ithrill.net

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4. Non-Refundable Items

Please note the following:

• Digital products that have been downloaded or accessed are typically non-refundable, unless a verified issue is present

• Items purchased with a promo code or during discount campaigns may not be eligible for a refund

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5. Exchanges

Because our products are digital, we do not offer exchanges. However, if you’re experiencing technical issues or received the wrong file, we will gladly assist in correcting the problem.

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6. Customer Support

We’re here to help. If you need assistance with a refund, file access, or anything related to your purchase, reach out to our team at:

📧 Email: contact@ithrill.net

We’re committed to making sure your experience with Ithrill is smooth and professional.