Refund Policy

1. Overview

At Retailanchor LTD / iThrill, we value our customers and strive to deliver the best quality digital marketing and IPTV-related services. This Refund Policy outlines when you may be eligible for a refund and how to request one.

2. Eligibility for Refunds

• Refunds are available within 7 days of purchase for technical issues that prevent service use.
• We do not issue refunds for customer neglect, misuse, or lack of compatibility with unsupported devices.
• Once service credentials are activated, refund eligibility becomes limited to technical malfunctions confirmed by our team.

3. Non-Refundable Circumstances

• Service interruptions caused by third-party providers or local internet issues.
• Failure to use or install the service on supported devices.
• Refund requests made beyond the 7-day window after activation.

4. How to Request a Refund

To request a refund, please contact our support team via email at contact@ithrill.com. Include your order number, device details, and a brief description of the issue. Refunds are typically processed within 5–10 business days after approval.

5. Partial Refunds

Partial refunds may be considered for customers who upgrade or downgrade to different plans before the billing cycle ends.

6. Contact Information

For questions or requests regarding our Refund Policy, please contact us: